Account and more

A little help along the way

Let’s keep you moving.

Answers to the questions that come up on the road to your next opportunity.

Do drivers pay anything?

No. Driver profiles, applications, saved jobs, and driver-initiated messages are free.

How does contact access work for fleets?

New fleet accounts include 3 months of free outreach, with no card required. After your free period, unlock a driver’s available phone and email and start an in-app conversation for 20 credits. Messaging applicants and replying to drivers who contact you is free.

What happens after my free trial?

Your free outreach period begins automatically when you create a fleet account. No card is required and there is no automatic charge. After 3 months, new contact unlocks cost 20 credits each. Contacts unlocked during the free period and existing conversations remain accessible while the driver account and information are available.

Does applying share my phone number?

No. Applications share your qualifications and introduction. Phone and email remain gated. Avoid typing private contact information into your application note.

Are qualifications independently verified?

No. CDL qualifications, experience, endorsements, company identifiers, and job information are supplied by members.

Can I change my account type?

Each account has one role. Sign in to your existing driver or fleet account; account types cannot be switched.

Why is my payment still processing?

Credits are added after payment is confirmed. Check payment status in billing; you do not need to buy again while payment is pending. Buying credits does not unlock a driver. Return to the driver and confirm the credit spend separately.

How do I stop receiving inquiries?

Set your availability to Not looking or save your profile as a hidden draft. You can block an existing conversation from its header.

Need a hand?

Send an account, billing, or marketplace question for review.

Need to report a conversation?

Open your inbox, select the conversation, and use the report button. You can also block the other participant.

Open your inbox